Shipping policy

Processing time

All orders are prepared with care and dispatched within 3 business days. This does not include shipping transit time.

Shipping destinations

Luminur ships worldwide.

We currently ship to France, Germany, Austria, Belgium, Spain, Italy, Luxembourg, the Netherlands and Portugal via UPS, for optimal security and reliability. For all other destinations, please contact us before placing your order, we'll get back to you with a personalized shipping quote.

Delivery times

Once dispatched, delivery typically takes between 24 and 72 hours. These times are provided as an indication and may be affected by customs procedures or unforeseen delays. Luminur cannot be held responsible for delays caused by carriers or customs authorities.

Customs & import taxes

For international orders, customs duties, import taxes, or fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Tracking

When available, a tracking number will be provided once your order has been shipped.

Incorrect address

Please ensure that your shipping address is accurate and complete at checkout.
Luminur cannot be held responsible for orders lost or delayed due to incorrect or incomplete address information.